Payment

In cash

• You can pay for the order in cash at the checkout of the gallery or upon receipt from the courier

Bank card

• You can pay by credit card at the checkout of the gallery or when placing an order on our website

Prepayment by Bank transfer

• The invoice is issued by the Manager upon confirmation of the order. After invoicing the goods are reserved for 3 days. During this time, you must pay for the goods or inform the Manager if you change the decision to purchase

After ordering online Manager will contact you within 30 minutes. Please check that your phone number is correct. We process orders daily from 11: 00 to 20: 00.

If you place your order at night, it will be processed the next business day.

Delivery

Pick up in the gallery network

You can always pick up work at your nearest RakovGallery branch.
 

By courier in cities of presence

When placing an order on the site, a manager will contact you and individually specify the time and address of delivery.
 

Transport company

(EMS, DHL, SDEC)

When placing an order, you can choose the transport company that suits you. After placing your order, our manager will calculate the cost of delivery and will contact you.
Preliminary, the cost of delivery can be clarified by phone +7 (967) 341-00-01. 
 

Return Terms

Under Russian law, you have the right to refuse to work or return it before the transfer or within 7 days after receipt. At the same time, the work must be in complete safety, and you must have documents confirming the purchase. Subject to these conditions, we will refund your money within 10 days. Shipping costs are not refundable.
In case the goods were not available. Since works of art are a unique product, there is a small chance that the paid product on the site may not be available for purchase. In this case, a refund will be made within 1-2 days from the date of purchase.
In case of ordering the service "Trying". Having fully paid for the goods, you have the opportunity to fully refund the funds within the agreed period.

Defects found

When receiving a job, carefully inspect it for defects. If everything is in order, sign and transmit to the courier a document confirming the receipt of work and its safety.

If during the inspection any defects were found, it is necessary to draw up an inspection report in which the defects are described as fully as possible, as well as photographs of the defects and inform us of this as soon as possible.

If, after receiving a job, you are disappointed in it, or you did not like it, let us know. We will try to solve this problem and make your experience of ordering paintings as pleasant as possible.

Requisites

LLC RAKOV GALLERY

TIN / KPP 6677015796/667701001

OGRN 1216600076890

Legal address:: 623752, Sverdlovsk Region, the city of Rezh., Ul. Factory 4, apt. 18

Address in the city of Yekaterinburg: 620014, Sverdlovsk Region, Yekaterinburg., Ul. Gorkogo 4D tel .: (343) 207-76-54

Address in the city of St. Petersburg: 191023, Leningrad Region, St. Petersburg, ul. Caravan 1 tel.: (812) 926-64-21

r/s: 40702810001500114931

THE POINT OF PJSC BANK "FC OTKRITIE"
YEKATERINBURG BIK 044525999 c/s: 30101810845250000999

Card data transfer process

For payment (entering the details of your card) you will be redirected to the payment gateway of Sberbank PJSC. Connection to the payment gateway and information transfer is carried out in a secure mode using the SSL encryption protocol. If your bank supports the technology of secure online payments Verified By Visa, MasterCard SecureCode, MIR Accept, J-Secure, you may also need to enter a special password to make a payment.

This site supports 256-bit encryption. Confidentiality of the personal information provided is ensured by PJSC Sberbank. The information entered will not be provided to third parties, except as otherwise provided by law. Bank card payments are carried out in strict accordance with the requirements of the payment systems MIR, Visa Int., MasterCard Europe Sprl, JCB.